Contact Us

We’d love to hear from you!

At Norellé, your satisfaction means everything to us. Whether you have a question about your order, need help choosing the right outfit, or just want to share your shopping experience, we’re always here to help.

Our team is friendly, attentive, and truly cares about making your experience smooth from start to finish.

How to Reach Us

Email: burhan.kochista@gmail.com
We respond to all emails within 24–48 hours (excluding weekends and holidays).

If your message is about an order, please include:

  • Your order number
  • The email address used for the order
  • A short description of your concern

This helps us resolve your issue quickly.

Common Questions

Before reaching out, you can also check our FAQs for answers to common questions about:

  • Shipping times and tracking
  • Returns and exchanges
  • Size guides
  • Order updates

Business Hours

Our customer service team is available:
Monday – Friday: 9 AM – 6 PM (EST)
Saturday & Sunday: Closed

We’re Here for You

Whether you’re shopping for your next event, updating your wardrobe, or treating yourself to something special, we want your experience with Norellé to be nothing short of amazing.

If something doesn’t go as planned, please reach out — we’ll do our best to make it right.

Thank you for choosing Norellé Boutique. Your trust and support mean the world to us. 💖